Sears is looking for a dynamic and innovative General Store Manager to join our team in our Prince George Location
The Store General Manager at Sears Canada creates an environment where associates feel comfortable to openly exchange ideas and concerns. Drives associate engagement by actively promoting Sears Mission, Vision and Values, providing regular communication through staff conferences, department meetings, daily scrums, etc., and maintaining high standards in all associate areas within the store. Ensuring active recognition programs and associate development plans are in place.
-Direct the execution of the plans, including financial, operating, human resources, marketing plans, etc. Review and evaluate plans, and make revisions as required. Ensure policies/procedures are in place and adhered to in accordance with Sears Mission, Vision, and Values.
- Work with all store leaders to ensure customer service expectations, both direct and indirect, are being met, i.e. in-stock, selling interactions, store environment, Customer Service Desk service standards, etc. Use all available resources to diagnose and develop plans for improvement
-Drive flawless execution of corporate initiatives and store standards including operational, payroll and
merchandising standards. Take a pro-active approach to diagnose and put solutions in place to address gaps
and achieve plans.
-Balances current day work with creating strategies to ensure successful execution of future (2 months out)
-Provide excellence in customer service by communicating, demonstrating, and ensuring the implementation
of corporate standards of customer service.
-Provide leadership to management team reporting including, participating in recruitment, providing
coaching/training, conducting performance assessments, consulting associate development, etc. May also
participate in the management of unionized associates, including negotiations.
-Direct the planning process of the store, in collaboration with General Sales Manager and appropriate
Headquarters team. This includes profit and loss plans, human resource plans, market development, etc.
-Ensure self-development as well as development of the management team, including skills assessment, succession planning, and creating, implementing and evaluating development plans.
-Direct the management team in the day-to-day operations of the store. Manage and nurture the
collaborative/team dynamics to ensure effective cross- functional interdependency.
-Develop leadership team through an effective performance management program that provides goals,
coaching, training and recognition as well as regular, meaningful assessments. Ensure succession plans are in place and developmental plans are implemented.
-Ensure all associates work in compliance with all laws and regulations and attend and complete all required health and safety training, report all accidents and take every precaution reasonable to ensure personal safety and the safety of others.
We recommend that all associates should have completed a minimum of 12 months in their current role, should have their performance in good standing and should have discussed their career development plans with their current manager, before applying to internal roles.
Any associates who do not meet these requirements may be screened from the hiring process. Please be advised that only those associates who are selected for interviews will be contacted.